Residential Appliance Services

  I was getting desperate sending messages in need of an air con repair person. Kit appliance was quick to respond and showed up the in the window of time appointed. I was at work and asked them to give me a 30 min call before they would be there to narrow down the time. Sam came in and fixed the immediate problem and suggested I get a new hvac since it's really old. We'll have to save some money before we change it but I'll definitely call Kit Appliance to do it!

+1 Star - Great customer Service
+1 Star - Honest
+1 Star - Reasonable pricing
+1 Star - Prompt reply to messaging
+1 Star - On time
+1 Star - Heads up call

= 6 Stars but unfortunately there's only 5 Stars to give.

  I was skeptical when I called on a Friday afternoon to request service for my Sub Zero and they gave me a next day Saturday appointment, but these people are the real deal and amazing. Showed up on time, had all the right parts and fridge was working great after repair! The repair person, David, was careful and cleaned everything up when done. If I could give 6 stars I would!

  Whoa! We had an appointment mixup but one of the owners stepped up and showed up in the evening & was very professional,knowledgeable & courteous he spent about two hours assessing the problem doing needed maintenance ordered parts & came back within the week & finished the project as promised. Highly recommend them

  These guys were excellent. Came when they said they would, repaired the cooktop and were terrific! I would highly recommend them.

  The best service ever. I need my Viking oven looked at it stopped working. David was there right on time. Without wasting any time he noticed the setting for manual or auto was off.. rather than charging me arm and leg he showed me the problem and only charge me minimum.

He was very knowledgeable about appliances and while he was there he changed all bad light bulbs. He was the most honest mechanic I ever met. He was respectful and very professional.

  Ok...the day following this first review I received a text message from the owner of KIT Appliance. He (David) personally came to our home that same day, and ordered some new parts for our stove and refunded to me the original amount I had paid them in January.
He sent me the tracking number for the parts and the following week he returned with the parts and spent 2 hours disassembling the stove and replacing them. He made sure the oven was working correctly before leaving and, again, apologized for all the problems. Very nice guy and very concerned about making sure everything was working correctly. I work definitely work with him again !!!

  David with Kit Appliance Repair was able to solve our problem, talked to us about the fault, and made the repair a two way communication providing estimates and parts requirements along the way. He was courteous and professional as well as communicative. The day of the final repair, after we'd gotten the parts we'd found we needed, a new problem with the appliance developed, and with his domain experience, David, to our great happiness, unjammed what was jammed and we were lucky enough to get a fully fixed appliance without any more parts, or, I should say, any more waiting on parts! This house is definitely happier now for David's work. It was a good experience.

  My stove fan quit working. I called Kit Appliance Repair and explicitly requested the technician to only come out diagnose the problem, and not repair it. The technician proceeded to repair it, without my authorization.

When booking a tech to come out, I was only informed about a $65 fee to come out. They neglected to inform me over the phone that their hourly rate is $185. It would have been nice to know this before hand, before I got a huge bill thrown on me at the end.

The technician came out for exactly 2 hours and 24 minutes, but they decided to charge me for 3 hours. This is apparently their "policy." Basically, if they are at your home for 2 hours and 1 minute, they'll charge you for the additional hour.

I will never be using this company ever again.